Returns & Exchanges

At SmartfoxAU, we want you to shop with complete confidence, which is why we offer a straightforward 30-day return policy for most items. If you are not entirely satisfied with your purchase, our team is here to ensure a quick and hassle-free exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your items in their original, unused condition with all tags and packaging intact to ensure they are eligible for a refund.

• 3.
  Ship the Item

  Affix the provided return label or send the package to our designated SmartfoxAU warehouse using a trackable shipping service.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund or exchange within 3-5 business days to your original payment method.